Returns & Refund Policy


Bauen has a 30 day return policy from the date the item was delivered to you. Bauen will provide a full refund for the price of the product if the product is unused and in the same condition that you received it. It must also be in its original packaging. Shipping charges are not refundable, except when the product purchased was damaged when you received it.

To request a refund, please email within 30 days of receiving the product. Refunds will appear in the form of your original payment within seven days of returning your item.

Sale items

Sale items cannot be refunded unless you have received the item in damaged condition.


Bauen accepts exchanges if the item to be exchanged is unused and in the same condition that you received it, or if the item is defective or damaged.

Shipping Returns and Exchanges

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Return and Exchange Contact Information

Email [email protected] or fill out a Contact Form. Please include the following information: Name, Order #, Item Returning and Reason for Return. To make it easy for us to identify your return, please put in the email subject heading:

Return / Order #(insert your order #)

It is our goal to make you happy with your purchase! Do not hesitate to contact us with any questions you might have regarding returns and exchanges. – Bauen Team