FAQ Page

DIY’ing with Bauen

We are sorry! We are just starting out, so it is taking us time to build our project library. However, please contact us directly and we will send you in the right direction to learn about your project. Contact Us
Send us an email and we will get back to you within 24 hours providing the additional help you need.

Shopping with Bauen

We try to use as many of the products as possible for our own projects. There is nothing like a good test drive. If we are unable to try out the product, we rely on reviews and professional opinions. Our ultimate goal is customer satisfaction with the products.
If you are not satisfied for any reason products may be returned within 30 days of shipment for a full credit or exchange (provided the product is undamaged). Return documentation should clearly specify credit or exchange.

Returned items must be in the original packaging.

Include a copy of the original order confirmation or packing slip as proof of purchase.

Orders under $50 are subject to a flat shipping fee of $5.

Orders over $50 ship free. Yay free shipping!

We do not provide international shipping at this time.

Most products ship via UPS. Currently we only offer standard shipping which is 3-5 days depending on your location. We are working hard to offer faster shipping!
Because we are a small start up, we can’t keep inventory – our basement isn’t big enough! However, there are great companies out there that have the infrastructure to warehouse and ship all those fantastic DIY products. We work with these companies to fulfill your DIY needs.

Bauen Basics

Bauen is in the office Monday – Friday 9am-6pm. You can email us at [email protected] or Contact Us.
Write us at [email protected] and request to be unsubscribed, or fill out a contact form. Contact us.